Frequently Asked Questions
Everything you need to know about your gear and orders.
How do I determine the right size for my athletic apparel?
Each product page features a detailed size guide with specific measurements. We recommend measuring your chest, waist, and hips to compare against our charts for the most accurate fit.
What is your return policy for sports equipment?
We offer a 30-day return policy for all unused items in their original packaging. Please note that for hygiene reasons, certain items like swimwear and undergarments cannot be returned once opened.
How long does shipping take for heavy gym equipment?
Standard shipping typically takes 3-5 business days. For oversized items like treadmills or weight benches, delivery may take 7-10 business days and will be scheduled via a specialized freight carrier.
Do you offer warranties on professional-grade gear?
Yes, all professional-grade equipment comes with a manufacturer's warranty ranging from 1 to 5 years, covering structural defects and mechanical failures under normal use.
Can I track my order in real-time?
Once your order ships, you will receive an email with a tracking number and a link to our live tracking portal where you can monitor your package's journey to your doorstep.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm for larger purchases.